My dog doesn't seem to like other dogs, do you think he/she will do well in Daycamp? All of our Daycamp Guests go through an initial evaluation to ensure that they are a good match for a group play environment. Once a dog is introduced to the other Daycamp Guests, he/she will usually settle in pretty quickly. It is not uncommon for some dogs to be nervous at first, but eventually they learn that the other Daycamp Guests are friendly and there to have a good time!
My dog has never walked or played on pea stone before, will it bother his/her feet? Although most dogs do not have a problem walking or running on pea stone, some dogs can be sensitive to it. Suddenly walking on surfaces they are not accustomed to such as beach sand, rocks, pea stone, pavement, concrete etc... can result in tenderness of the foot pads. If our Daycamp staff notices that a Guest is pea stone sensitive, playtime for that particular Guest will be limited to our Daycamp room which has smooth epoxy flooring. Our Resort staff will also apply a protective cream to the pads to help alleviate any sensitivity and promote healing. Additionally, while at the Resort being stimulated by their surroundings, it is not uncommon for a Guest to ignore his/her symptoms which results in acute soreness and sensitivity after arriving home. Keeping the feet clean and applying a pet friendly antiseptic or protective cream such as "Nose and Toes" will usually alleviate any sensitivity.
What can I do to prevent my dog from getting sore pads during his/her stay?
Sore pads occur when friction from running, jumping and playing irritate the outer layer of the pad. Any dog is susceptible to this condition, but there are a few things you can do prior to your dog's stay to reduce the chance of occurrence:
1). Regularly walk your dog on rough surfaces such as sand, mulch, sidewalks and gravel. This will toughen the pads and make them less susceptible to irritation.
2). Keep your dog at a healthy weight. Being even slightly overweight can put undue pressure and stress on the foot pads (as well as muscles in the body).
3). Keep your dog's nails trimmed. If you can hear them tapping on the floor, they are too long, which can cause uneven pressure on the pads. If you are unable to trim them at home, our Salon staff is available daily for low cost walk in nail trims.
4). Regularly apply a protective cream such as "Nose and Toes" to your dog's pads. This will help give your dog's pads elasticity and prevent cracks that can lead to sore pads. You can purchase "Nose and Toes" locally, on line or in the retail area of the Resort lobby.
My dog has received a vaccination for canine cough prior to checking in at the Resort. Is it still possible for him/her to get canine cough from another dog? All precautions are taken by the Resort staff upon check in to ensure that all Pet Guests are healthy and free of disease. Any Pet Guest exhibiting symptoms of illness after check in would be immediately isolated to prevent exposure to other Pet Guests. However, it is possible for a dog to be infected with canine cough, be contagious to other dogs, and not exhibit any symptoms. When dogs are allowed to play in a group setting, they are risking exposure to any virus or bacteria another dog may carry. Our vaccination and health requirements will minimize your pets exposure to illness, but in no way prevent it completely. In addition, canine cough vaccines are not 100% effective, therefore, it is possible for a vaccinated dog to contract canine cough from another dog.
What are the check in/check out times? Monday through Friday check in from 12pm to 6pm, and check out from 7am-12pm. Saturday and Sunday check in from 12pm-5pm and check out 8am-12pm. **A Daycamp fee of $15 is charged per Guest for early check ins/late check outs.
Why do you have check in/check out times? The housekeeping staff must have ample time between guests to completely clean and sanitize each Suite.
Why do you charge a nightly rate instead of a daily rate like many other boarding facilities? Charging a nightly rate ensures that our Clients are only paying for the time their Pet is a Guest of the Resort. Charging a daily rate would be more costly to our Clients, as the cost for a one night stay at a facility that charges a daily rate would actually be 2 nights (a charge for the day of check in and the day of check out would be incurred).
Will my cat get group playtime? Although cats do not engage in group play, we do offer private cuddle time and private play time for our feline Guests.
How long does each playtime session last? Each play session will run from 30 to 90 minutes. The length of each play session is dependent upon the activity level/personality of each Guest and weather conditions.
Can someone else pick up my pet? Yes, but we must have written authorization. Please see the "other's authorized to pick up my pet" section of the Client Agreement form.
Is someone at the Resort overnight? Yes. Our resident staff lives on-site to ensure the safety and well being of our Overnight Guests.
What should I bring for my Pet's Overnight Stay? Other than your Pet's personal food (pre-packaged in individual ziploc baggies), everything your Pet will need is provided by the Resort. Comfortable premium bedding, filtered water, toys etc. are all included in your Pet's stay.
Can I bring my own bedding and toys? Yes, but please do not bring anything of value, as it is possible for items to be lost or damaged during your Pet's stay.
Is your resident staff available for after hours or late check outs? Our resident staff works behind the scenes after hours to ensure that your Pet has a comfortable, enjoyable stay. Check in and check out times are only available during lobby hours.
Why does my dog seem so tired and thirsty when he/she comes home from the resort? Although our Pet Guests are given plenty of fresh water and rest during their stay, playing with their new friends in an exciting new environment can really wear them out! It is completely normal for your Pet to desire some extra down time and a big bowl of water after arriving home.
My Pet will require daily medications. Is your staff able to accommodate? Our staff is comprised of Certified Pet Care Technicians as well as a Certified Veterinary Technician. Whether your Pet requires injections, oral medications or topical medications, our qualified staff is able to administer your Pet's medications.
What is the fee for medication administration? Medication administration is billed at a rate of $4 per day, regardless of the frequency and type of administration.
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